Terms of Service

Agreement to these terms

These Terms of Service ("Terms") are a contract between you and ShopGrade ("we", "us") governing your use of the ShopGrade Chrome extension, the shopgrade.in website, and related services (together, the "Service"). By creating an account, installing the extension, or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

If you have questions about anything here, write to support@shopgrade.in.

What the Service is

ShopGrade is a Chrome extension that audits publicly accessible Shopify storefronts for performance, SEO and conversion signals. It measures browser performance metrics and public storefront signals, captures screenshots of the audited store's public homepage and product page for AI review of layout, copy and SEO, and produces a scored report with recommendations, optionally including AI-generated analysis.

• Audits run against the public storefront, the same pages any visitor's browser can load. No merchant login or admin access is used or required.
• Reports can be exported, shared as links, emailed, and (on eligible plans) white-labeled with your branding.

Estimates, not guarantees

Scores, letter grades, AI Expert Diagnosis output, and any monetary figures shown in reports, including "revenue at risk", "revenue leakage", or "recoverable" amounts, are directional models based on measured signals and public industry research. They are estimates and recommendations, not promises of income, revenue recovery, or business results. Actual outcomes depend on many factors outside our control. You are responsible for how you present these figures to your own clients.

Plans, quotas & billing

• Free: 1 lifetime audit generation, plus live storefront scores.
• Pro: 25 report generations per month, $25.99/month (or $20.79/month billed yearly).
• Agency: 50 report generations per month, $69.99/month (or $55.99/month billed yearly).
• Billing period: Pro and Agency can be paid monthly or yearly. Yearly billing is discounted (about 20%) as shown at checkout and on your account page.
• Report credits: pay-as-you-go credits are $19 for 2 report generations. Anyone can buy them, including Free users. Credits never expire and are used automatically once your plan's monthly generations are exhausted. Credit-based reports include the AI analysis and carry a small ShopGrade watermark.

A "generation" is one complete audit report, including AI analysis where the plan includes it. Monthly quotas reset on your billing date and unused monthly generations do not roll over; purchased credits are separate and do carry over. You can upgrade, downgrade, switch between monthly and yearly, or cancel at any time from your account page. Plan changes apply to your existing subscription and are prorated by Paddle; cancellations take effect at the end of the period you have already paid for, so you keep full access until then. Payments, subscriptions and credit purchases are processed by Paddle as Merchant of Record, so your card details never touch our servers. Prices may change; we'll give existing subscribers reasonable advance notice before any change affects them.

Acceptable use

• One account per person. Don't create multiple accounts to farm free quota. The Service enforces a per-device cap on free audits, and these Terms are your notice that we're allowed to do that.
• No reselling access. You may share the reports you generate (that's the point), but you may not resell, rent, or share access to the Service itself.
• Public storefronts only. Only audit stores that are publicly accessible. Don't use the Service to probe, overload, or attack any website.
• No tampering. Don't reverse engineer, bypass quotas or technical limits, or interfere with the Service's operation.
• Lawful use. Don't use the Service for anything illegal or to misrepresent audit results in a deceptive way.

Your account

Keep your login credentials safe, you're responsible for activity under your account. Provide accurate account information. You can delete your account at any time by contacting support@shopgrade.in; see the Privacy Policy for what happens to your data.

Your reports, our Service

We own the Service, the extension, scoring engine, site, and branding. The reports you generate are yours to use: share them with your clients, white-label them where your plan allows, and include them in your own deliverables. You may not present ShopGrade itself as your own product.

Suspension & termination

We may suspend or terminate accounts that violate these Terms, including quota farming, abuse of audited websites, or attempts to circumvent technical limits. Where reasonable, we'll warn you first. You can stop using the Service and cancel your subscription at any time; paid access continues until the end of the current billing period.

Refunds

Refunds are covered by our Refund Policy. In short: a subscription's first payment is refundable only if you've generated no more than one report and it's within three days of that payment; renewal payments are non-refundable; and a report-credit pack is refundable within three days only if none of its credits have been used.

Disclaimers & limitation of liability

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of results. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

Changes to these terms

We may update these Terms as the Service evolves. For material changes we'll notify you (for example by email or an in-product notice) before they take effect. Continuing to use the Service after a change means you accept the updated Terms.

Contact

ShopGrade · support@shopgrade.in · shopgrade.in